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Shipping & Returns
Shipping and returns information
DeliveryStock items will be dispatched within 1-2 working days. Larger and valuable items will be sent by Interlink Express 24 hour courier, and will require a signature upon delivery, which are monday to friday daytimes. Please include a contact email address and/or text number on your orderform and Interlink will contact you to let you know the day / time of your delivery. Small items will be sent by Royal Mail 1st class post. Out of stock items/Special orders - You will be notified when the item is about to be dispatched, usually 5-10 days from ordering, unless otherwise stated. The price given for courier fees on larger items is valid only for UK mainland. This does not include the Scottish highlands and Islands, Northern and Southern Ireland, or the Channel Islands. These areas are subject to an extra premium, depending on size and weight of the item. The excluded postcodes for the Highlands and Islands are as follows..
HIGHLANDS
FK17-22, G83, IV1-28, IV33-39, KW1-3, KW5-14, PA21-33, PA35-40, PH15-26, PH30-42
ISLANDS
HS1-9, IV40-51, IV55-56, KA27, KA28, KW15-17,PA20, PA34, PA41-48, PA60-78, PH42-44, ZE1-3
The same applies to European deliveries. If in any doubt, please call our sales team on 0115 8414148. Smaller items/Royal mail - fees given cover the entire United Kingdom. Our delivery charges are shown at the checkout stage, and indeed some items may be grouped together for a lower delivery charge.... However, here is a guide to our delivery pricing...
Returns
You may cancel your purchase within 7 days of ordering by simply returning the item to us either in person or by post (at your expense). Goods must be unused and in original packaging. CDs and DVDs must still be sealed. Please include a copy of your original reciept. We will then refund your payment excluding the original delivery fee. Should you wish to return an item please let us know either by phone or email. This policy does not affect your statutory rights.
Faulty Goods
All items sold by us are brand new and covered by a 12 month manufacturers warranty (excluding consumerables such as strings, sticks, heads). Please notify us immediately by email or phone if you believe your goods to be faulty, and once they have been returned to us in the original packaging (with copy of original sales reciept) we will issue either a replacement, repair or refund. Again, please phone our sales team on 0115 8414148 if you are in any doubt. This policy does not affect your statutory rights.
SMALL ITEMS (felts, bolts etc) £1 via Royal Mail
SMALL ITEMS (drumsticks, t-shirts, strings etc) £2.99 via Royal Mail
MEDIUM ITEMS (effects, cowbells, etc) £4.99 via Royal Mail or Courier
LARGE ITEMS UNDER £200 (snare drums, guitars etc) £8.99 via Courier
LARGE ITEMS OVER £200 (drumkits, amps etc) - FREE DELIVERY
PRICES ARE FOR UK MAINLAND ONLY!
OTHER AREAS (IRELAND / EUROPE) - PLEASE CALL US FIRST
As said, this is a guide only.. please make your purchase selection and go to the checkout stage, and your delivery charge will then be priced and stated. Multiple items will be grouped together and priced accordingly... GROUPED ITEMS WILL NOT EXCEED A TOTAL OF £8.99. If in any doubt please phone us.
Returns
You may cancel your purchase within 7 days of ordering by simply returning the item to us either in person or by post (at your expense). Goods must be unused and in original packaging. CDs and DVDs must still be sealed. Please include a copy of your original reciept. We will then refund your payment excluding the original delivery fee. Should you wish to return an item please let us know either by phone or email. This policy does not affect your statutory rights.
Faulty Goods
All items sold by us are brand new and covered by a 12 month manufacturers warranty (excluding consumerables such as strings, sticks, heads). Please notify us immediately by email or phone if you believe your goods to be faulty, and once they have been returned to us in the original packaging (with copy of original sales reciept) we will issue either a replacement, repair or refund. Again, please phone our sales team on 0115 8414148 if you are in any doubt. This policy does not affect your statutory rights.
