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Terms & Conditions

General
DrumandGuitar.co.uk is owned and operated by Nottingham Drum and Guitar Centre. Registered Office - Nottingham Drum Centre Ltd, Cranbrook Street, Nottingham NG1 1ES Telephone 0115 8414148. Directors - A.D.Cammiss and D.R.Fletcher. Company No - 5311356 VAT No - 737 8307 09

Price
All prices are shown in £sterling and inclusive of VAT. Delivery charges are shown seperately,when items are placed in the basket. Prices and products are subject to availability and we reserve the right to change prices and product descriptions at any time (but not after we have recieved your order). We reserve the right to withdraw products at any time.Errors and Omissions excepted.

Payment methods
Secure Payment may be made at the checkout stage by any major credit/debit card (although we regret we are unable to accept Amex) or PayPal. Alternatively, you may pay over the phone via credit card by calling our store on 0115 8414148 (open monday-saturday 10am - 5pm). Please phone us should you wish to pay by cheque. Goods cannot be sent until the cheque has cleared. Cheques should be made payable to Nottingham Drum Centre.

Stock Availability
The products on this website are not stock-linked, therefore despite our huge stock holding, there may be rare occassions when we do not have the required item in a particular size/colour etc. We are also at the mercy of external factors such as our suppliers shipments being delayed. Should you order an item and we find it is currently out of stock we will notify you by phone or email immediately and give you the option of either a similar item, leaving the item on back order and sending it as soon as one becomes available, or having a full refund. 

Delivery
Stock items will be dispatched within 1-2 working days. Large items will be sent by 24hour courier, and will require a signature upon delivery. Small items will be sent by Royal Mail 1st class post. Out of stock items/Special orders - You will be notified when the item is about to be dispatched, usually 5-10 days from ordering, unless otherwise stated. The price given for courier fees on larger items is valid only for UK mainland. This does not include the Scottish highlands and Islands, Northern and Southern Ireland, or the Channel Islands. These areas are subject to an extra premium, depending on size and weight of the item. The same applies to European deliveries. If in any doubt, please call our sales team on 0115 8414148. Smaller items/Royal mail - fees given cover the entire United Kingdom. Our delivery charges are shown once at the checkout stage.

Returns
You may cancel your purchase within 7 days of ordering by simply returning the item to us either in person or by post (at your expense). Goods must be unused and in original packaging. CDs and DVDs must still be sealed. Please include a copy of your original reciept. We will then refund your payment excluding the original delivery fee. Should you wish to return an item please let us know either by phone or email. This policy does not affect your statutory rights. However, this does not include special order items (ie items that we do not normally stock and have therefore ordered in at the customers request) - such items are not returnable unless damaged.

Faulty Goods
All items sold by us are brand new and covered by a 12 month manufacturers warranty (excluding consumerables such as strings, sticks, heads). Please notify us immediately by email or phone if you believe your goods to be faulty, and once they have been returned to us in the original packaging (with copy of original sales reciept) we will issue either a replacement, repair or refund. Again, please phone our sales team on 0115 8414148 if you are in any doubt. This policy does not affect your statutory rights.

Website Images
Whilst every care is taken to ensure that the pictures used in this website are accurate representations of the relevant items, there may be occassions whereby the product image shows a colour/size etc that differs slightly from the product description. Please read all product descriptions carefully as they give reliable information on that item, and use images as a guide only.

Website Links
We accept no liability or responsibility for the content of websites that are linked from this site.
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